![]() To reflect this we charge less per hour for computer and server support services carried out remotely, and the minimum fee is based on a half-hourly rate rather than the standard hourly rate for site work, and of course there is no call-out fee. The key benefit for the client is that we do not need to travel to the client’s site to resolve the problem. Please note that remote web-based computer support may be chargeable just as with any other work carried out. This allows us not only to resolve many issues quickly and efficiently, but also, where possible, to show the client how the issue was resolved in many cases, so that should they experience a similar issue on their computer in the future they have a greater chance of resolving the problem themselves. We can remotely, and securely, login and take temporary control of an end user’s PC, notebook or server. ![]() We use the LogMeIn web based help-desk service for day-to-day support issues, which means that many problems that used to require a site visit can be resolved far more quickly and efficiently, and at a reduced cost to our clients. Remote web-based support for PC, notebook, server and other device related issues. This can be particularly useful when used in conjunction with LogMeIn for supporting users remotely and discussing problems. This information is not published here, in an attempt to reduce the amount of unsolicited messages, and calls that we receive. E: We also provide mobile telephone contact details and Skype voice and messaging support to our clients. T: 01273 251 057 - Support specifically for Osiris FMS Funeral Management Software or bespoke software. T: 01273 812 813 - For all general sales or support queries for computers, notebooks, servers etc. There are also links on this site to a number of our key vendors for computers, notebooks, servers and routers that will help you to contact the manufacturer directly, where appropriate, for warranty claims and product specific support, see: Useful links and information. We can then determine if your problem can be completely fixed remotely, or whether the best, and most cost effective, course of action is an on-site or workshop repair. We can provide a free of charge, safe and secure remote diagnostics service via our web-based help desk to determine the cause of many computer faults as long as the PC or notebook with problems can still connect to the Internet. How do I get support? Minor computer and network support issues can normally be resolved by either telephone or e-mail support. Technical support information, for existing clients.
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